We hope that with our new policies we can be more transparent and allow everyone to more clearly understand our policies.
All items are first come first served, meaning without a deposit an item you are interested in is up for grabs. To place a hold on an item, we can take a 10% deposit on any item over $50.
From the day you place the deposit/paid in full, you have 7 days to pay off the remaining balance and pickup your item or decide to transfer it. If we are not contacted within 7 days, you will lose the deposit.
Our deposits are non-refundable, however, they are transferable. If you do decide to transfer it, we give you 30 days to put the deposit towards another piece of furniture and will help to find a perfect item for you.
We only accept returns for boxed items if they are damaged or non-functional.
Unfortunately with us being a liquidation store this does happen occasionally. For any items damaged or non-functional, we will provide a replacement or offer a full refund.
We will accept a return within 30 days of purchase. Feel free to reach out about any problems you had with boxed items you purchased and we will be happy to resolve it.
We do not accept returns of any unboxed items. We try to inspect most items before they get sent home, but please always double check our work.
Yes, all unboxed items are sold as is. We shampoo and clean all fabric or leather items, so usually during the process we will inspect the items. Please always do your own inspections as well, since after all you are the one purchasing the item and they have to be up to your standards first and foremost.
Items we receive may differ from what we were told we are receiving. 90% of items we receive are in good condition, however there is always a chance the item comes in damaged in some way. This is the nature of liquidation and part of why our items are 40-80% off retail prices.