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General Policies
How can I put a hold on an item?
If interested in an item not currently in store/not viewable, you can put a 20% deposit down on the piece to hold it for up to 7 days.
How long do I have to pickup my item after paying
From the day you place the deposit/paid in full, you have 7 days to pay off the remaining balance and pickup your item or decide to transfer it. If we are not contacted within 7 days, you will lose the deposit.
Is the Deposit refundable?
Our deposits are non-refundable, however, they are transferable. If you do decide to transfer it, we give you 30 days to put the deposit towards another piece of furniture and will help to find a perfect item for you.
Boxed Items
Do we accept returns?
We only accept returns for boxed items if they are damaged or non-functional.
What happens if I get home and my item is damaged?
Unfortunately with us being a liquidation store this does happen occasionally. For any items damaged or non-functional, we will provide a replacement or offer a full refund.
How long do I have to return the item or reach out about it?
We will accept a return within 30 days of purchase. Feel free to reach out about any problems you had with boxed items you purchased and we will be happy to resolve it.
Unboxed Items
Do we accept returns?
We do not accept returns of any unboxed items. We try to inspect most items before they get sent home, but please always double check our work.
Are items sold as is?
Yes, all unboxed items are sold as is. We shampoo and clean all fabric or leather items, so usually during the process we will inspect the items. Please always do your own inspections as well, since after all you are the one purchasing the item and they have to be up to your standards first and foremost.